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POLICIES

EXCHANGES
NO REFUNDS ONLY EXCHANGES.
NO EXCHANGES ON SALE ITEMS.
Pre-order items may be exchanged only after your item has been shipped and received by you. You may not receive a exchange on a pre-order item before your item arrives to you. Item can only be exchanged within 7 days of receiving it and item must be in new condition.
For exchanges please email us at cs@nicolettenichelle.com with order number and reason for exchange. Response time is 1-3 business days. Notice of exchanges must be done within 7 days of customer receiving merchandise. Please note customer is responsible for return shipping cost and only allowed one exchange per order.

Your returned item will be thoroughly reviewed and if approved, will be processed within 3-5 business days after the item is received at our warehouse. You will be notified via email once your return is processed. Please note that we reserve the right to reject orders or suspend your account due to suspicious activity or exchanges Nicolette Nichelle is not responsible for lost or stolen packages. Please contact USPS or courier chosen in regards to lost or stolen packages.

INTERNATIONAL RETURNS/EXCHANGES
Unfortunately, we do not offer exchanges for international orders.


Purchasing from NicoletteNichelle.com you are agreeing to this policy.
 
SHIPPING

US Girlfriends.
When estimating delivery time, please allow 1-3 days for order processing. Upon order completion, a confirmation email will be sent. Once your order has been shipped, a separate email with shipping confirmation and tracking information email will be sent. Actual delivery times may vary depending on shipping locations. If for some reason you don't receive a tracking number please feel free to email us at cs@nicolettenichelle.com

International Girlfriends.
Nicolette Nichelle ships your packages through your carrier chosen at checkout. International shipping costs are calculated at checkout based on destination. We do not collect duties or taxes and do not predict what your particular charges may be. All applicable customs and import duties and fees, taxes and any other charges are the sold responsibility of the customer. If for some reason you don't receive a tracking number please feel free to email us at cs@nicolettenichelle.com
Purchasing from NicoletteNichelle.com you are agreeing to this policy.